Plumbing Frequently Asked Questions

Find answers to common questions about scheduling, service areas, estimates and the plumbing services provided by Performance Plumbing Solutions.

What areas do you serve?

Performance Plumbing Solutions provides residential and commercial plumbing throughout Windsor-Essex, Chatham-Kent and Sarnia-Lambton. Contact us with your property location to confirm service availability.

How do I request plumbing service?

Call (519) 999-4364 or use the contact form on our website. Please include the property location, the plumbing problem or work required, and any important access or scheduling information.

Do you provide urgent or after-hours plumbing service?

After-hours and urgent-service availability depends on technician scheduling and the nature of the problem. Call (519) 999-4364 to explain the situation and confirm current availability.

Plumbing Services, Fees and Estimates

What plumbing services do you provide?

We provide general plumbing repairs and fixture installations, drain cleaning and camera inspections, sewer-line repair and replacement, sump-pump systems, water-line repair and repiping, and commercial plumbing and backflow services.

Do you charge a service-visit fee?

A service-visit fee may apply for travel, inspection and diagnosis. Standard and after-hours rates differ, so the applicable fee will be confirmed when the appointment is scheduled. Any additional repair options and pricing will be explained before further work proceeds.

Can you provide estimates for larger plumbing projects?

Yes. Written estimates can be provided for larger projects such as sewer replacements, water-service replacements, repiping, fixture installations and commercial plumbing work. An on-site assessment may be required to determine access, materials and the complete scope.

Drain, Sewer and Water-Line Questions

When is a drain-camera inspection recommended?

A camera inspection may be recommended when drainage problems continue after cleaning, when a sewer backup returns, or when the condition and route of underground piping need to be confirmed. Suitable access and pipe conditions are required for a useful inspection.

How can I tell whether a sewer is blocked or damaged?

Slow drains, sewage backups and gurgling fixtures may indicate a blockage. Recurring problems or an obstruction that cannot be properly cleared may indicate broken piping, offset joints, root intrusion or a collapsed section. Drain-cleaning and camera equipment can help determine the likely cause.

What are common signs of a leaking water line?

Low or inconsistent water pressure, wet or soft areas on the property, unexplained water use, discoloured water and water entering near the foundation can indicate a damaged or deteriorated water line. An assessment is required to determine whether repair or replacement is appropriate.

Can you install customer-supplied plumbing fixtures?

Customer-supplied toilets, faucets, sinks and other fixtures can often be installed if they are suitable for the existing plumbing and installation location. Product condition, missing components and compatibility will be reviewed before installation.

Do you install sump pumps and battery-backup systems?

Yes. We install, replace and repair primary sump pumps, combination systems and battery-backup equipment. The appropriate system depends on the sump pit, discharge piping, electrical supply and level of protection required.

Do you provide commercial plumbing and backflow services?

Yes. We provide commercial plumbing repairs, drain service, fixture replacement, plumbing upgrades, backflow-preventer installation and backflow testing. Service is available for businesses, property managers and other commercial properties throughout our service regions.

Warranties and Project Scope

Is your plumbing work covered by a warranty?

Warranty coverage depends on the work completed, the materials installed and the applicable manufacturer’s warranty. Any specific workmanship or product-warranty terms will be identified in the estimate, invoice or supporting product documentation.

Restoration is only included when it is specifically stated in the approved estimate. The written scope should identify whether work includes backfilling, concrete replacement or other surface restoration so the responsibilities are clear before the project begins.

Still Have a Plumbing Question?

Contact Performance Plumbing Solutions if you need help determining the appropriate service for your property. Call (519) 999-4364 or submit a request through our contact page.